Quality Recording Solutions Give Very Best Hints On Telephone And Radio Loggers In Jacksonville, FL
Our principal mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety professionals. We would like to do these through personalized and friendly services. All of these can be probable through our updated, reliable and affordable voice and data recording samples for all the public safety and support organizations found at the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we undoubtedly have the best equipment to handle and offer the demands of companies in Albany, GA.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The corporation is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees as they realize that nurturing a happy and fulfilled team of specialists will offer them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the corporation is actually on the culture and personal relationships with our consumers. We will offer the best customized and technical customer service while doing what we can do. We always keep our growth targeted and deliberate and we can focus on the quality of the services. We have been providing a stellar product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
As of right now, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you would like to know more about this, you can check our website. We have products and services included there.
We're also recognized to give back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by method of special gifts and contributions to festivities.
Service Location
We're giving our services to different businesses positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're absolutely excited to offer wonderful quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Fundamentally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of the clients and he is also the one who manages our team to be sure that everything could be appropriately implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they can provide the needs of the consumers all the time.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running appropriately.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work because he recognizes that a playback can help someone.
The Products:
Eventide
If you would like to find an simple to use recording solution that's secure and reputable, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are incredibly easy to use if you can use MediaWorks software and they're accessible on the web or over the desktop application, which could make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to enhance their software continuously and they could always do this regularly to be sure that they'll meet the demands of clients. If you'd like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You could speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This will permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could connect you to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls when it comes to the saved incidents. Every incident can be managed through a dedicated tab along with its graphical timeline view. This will enable you to handle multiple incidents in just one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you would like to make certain that it'll be easier, incidents might be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always devoted to the merchandise that we supply and the personal experience as clients. Your satisfaction is always important to us and we're going to do everything to make certain that you are going to be pleased and your units could be installed correctly. We have skilled field engineers that takes pride in their speedy service and product installation in Valdosta, GA.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Hattiesburg, MS to suit the demands of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that would fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor will be included. You may even anticipate software updates and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can also be software improvements included along with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer can be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring can also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can allow you to offer complimentary web training during the warranty period to ensure that the team would have the knowledge to make use of the software. We always want you to enjoy this experience with the merchandise so we will do everything to make certain that you're confident in using the tools. We're going to make sure that we can offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our goal is to help you learn everything that you need to find out about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We even offer reconditioned systems that are refurbished to the main performance specifications. You are going to be able to contact us to find out more information on the service.