QRS (Quality Recording Solutions) Offer You Professional Guidelines Covering Voice Recorders In Hattiesburg, Mississippi
The primary mission of Quality Recording Solutions is to make the neighborhoods a more secure place to be, provide support to public safety experts and also to achieve these through the best services. We might make this possible by giving updated, inexpensive, efficient and reliable voice and data recording samples to public safety and support businesses in the Southeast.
We have plenty of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you could already expect that we have everything to offer the demands of agencies in Jacksonville, FL.
History And Culture Of The corporation
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The company has always been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees because they know that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the business is actually on the culture and personal relationships with our consumers. We can offer you the best technical and customized customer service and do what we can. We always keep our growth concentrated and deliberate and we can focus on the quality of the services. We have been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
If you'd like to know more about this, you can check our website. Our products and services can also be found there.
We are also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Area
We are serving various companies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table that can encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in providing the requirements of clients and he also deals with our team to ensure that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to consumers.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he sees that a playback may help somebody.
Our Products:
Eventide
Do you wish to find a recording solution that is easy to use, secure and reliable? You don't have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are extremely easy to use through the MediaWorks software and it could be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the requirements of the consumers and we are QRS will keep your system up to date.
If you would like to understand more about MediaWorks, you may read it on the MediaWorks tab and discover more about the features of the software. You can contact us if you would like to set up a live demo of the product and we are going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can unquestionably allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You may access this through your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software could also allow you to organize groups of connected calls into saved incidents. Every incident would actually be accessible for management on a focused tab together with a graphical timeline view. This will enable you to manage multiple incidents in one screen.
If the additional calls are already located, they're going to be copied right away through an existing incident and enable you to build-up a complete set of relevant media or calls. To make sure that it'll be easier in the future, incidents can be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the merchandise that we're delivering and also the personal experience as clients. It's important to meet our consumers and we are going to do our best to do everything to make sure that you'd be pleased and your units will be installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Florence, AL.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Jackson, MS to suit the needs of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we will be able to create custom maintenance plans that could fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You have to also anticipate software updates and 24/7 remote monitoring. A service charge could be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included along with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring could be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to provide complimentary web training during the warranty period to make sure that your team may have the knowledge to make use of the software. We are going to want you to enjoy the experience with the items so we're going to do everything to ensure that you are going to be confident when you're using the tools. We're going to be sure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Throughout the sessions, you and your team could be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may call us to learn more about this.