Quality Recording Solutions Offer Very Best Guidelines On Telephone And Radio Loggers In Hattiesburg, MS
Our mission right here at Quality Recording Solutions is to help make the towns a safer place, aid the public safety specialists and to achieve all of this through customized and friendly services. We can make this feasible by giving updated, affordable, efficient and dependable voice and data recordings to public safety and support organizations in the Southeast.
We've got a lot of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you can already expect that we have everything to provide the needs of agencies in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They understand that taking care of a fulfilled team of professionals can offer better quality service and customer relations.
We have over forty years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the business starts on the culture and personal relationships with consumers. We can absolutely offer unparalleled technical and individualized customer service while we are doing what we do. We always kept everything concentrated and intentional and we focus on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS can even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support for the products for 7 years.
You could have a look at our website to understand more about us, our product and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We are providing services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're certainly eager to give terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your customers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the customers to the best of his ability and he always deals with our team to ensure that everything can be effectively implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the items that we provide can meet the needs of the consumers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is a multi-tasker and he always guarantees that our technology will be updated and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trustworthy and he is always inspired in his work since he knows that the a playback of a call can absolutely help somebody else.
The Products:
Eventide
When you need an easy-to-use recording solution that is both reputable and secure, you do not have to go anywhere else because Eventide recordings may help you. These recorders are really easy to use through the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continuously and they do this regularly to make certain that they can meet the demands of consumers. If you'd like to learn more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You may speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may allow you to connect to your NexLog Recorder. You are going to be able to gain access to this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to permit you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of linked calls on the saved incidents since every incident will absolutely be managed through a focused tab along with its graphical timeline view. This can enable you to handle multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'd like this make this easier, incidents may be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as customers. We always consider your satisfaction above all else and we're going to do everything to ensure that you will be pleased and your units will be properly installed. We also have the best engineers that take pride in their fantastic service and product installation in Rome, GA.
We also have service departments that are prepared to manage your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you are going to have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Pensacola, FL to suit the requirements of the agency. Our offerings will commonly fall into 3 groups, but we can offer custom maintenance plans that can fit the requirements of the clients.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There can also be software improvements and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software improvements might be available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to be sure that the team will have the knowledge in using the software. We want you to enjoy the use of our products so we will ensure that you are going to be confident to use these tools. We can provide on-site training at the time of installation and offer web-training over the 1st year warranty and while it is under service contract.
On these sessions, you and your team could be guided throughout the procedure and learn the features of the software. Our goal is for you to use the product feeling at ease and you entirely understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We could also provide reconditioned systems that were actually refurbished to the main performance specifications. To learn more about this, call us right now.