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QRS Service AgreementsQuality Recording Solutions is committed to providing the world’s finest products backed by our guarantee of your complete satisfaction.  Our dedication to your satisfaction also extends beyond performance.  We want you to be a permanent customer.  We won’t be satisfied until you are satisfied!

Our field engineers will respond to your needs with a fast and courteous installation and service.  The service department has a full supply of parts and accessories to assure you that your system will be maintained efficiently and correctly.  Loaners are available in the event of a lightning strike in order to maintain your recording demands.   Annual contracts are offered on all systems we sell and include preventative maintenance on a regular basis.

QRS will install new wiring or repair existing installations and work with you to have a professional completed system.  If questions or consulting is needed we are there to assist with our trained staff which has over 30 years of experience in recording systems. QRS cares about it's customers.

QRS offers three types of service agreements.

Telephone/Remote

The Telephone/Remote service agreement covers remote support and access to our help desk. A service charge will be incurred if on-site service is needed. The end user will also be responsible for the cost of parts.

Standard

The standard service agreement covers the user Monday through Friday between 8:00am and 6:00pm. All parts and labor are covered between the specified time frame. A service charge will be incurred if service is needed outside of the specified time frame. Our service help desk will be available to the end user during the specified time frame.

Premium

The premium service agreement covers the user 24 hours a day 7 days a week. All parts and labor are covered.  Our service help desk will be available to the end user 24 hours a day 7 days a week.

Service for Legacy Products

Our service center supports the following discontinued / legacy products:

  • Eyretel E500
  • Eyretel E1000
  • Eventide VR725
  • Eventide VR778
  • Eventide VR615
  • Eventide VR240
  • Eventide VR320

Quality Recording Solutions continues to service the discontinued/legacy Eyretel (Lanier), ASC and Eventide product lines. We offer service contracts to keep your recorder performing excellently as the technology ages. We also sell reconditioned systems that have been refurbished to the original performance specifications. Please contact us for more information regarding service or sales of used/refurbished loggers.

We are proud to work with some of the finest partners in the industry:

Georgia State Patrol

Quality Recording installed Eventide recorders at thier 9 dispatch centers throughout the state. The recorders are monitored by QRS 24/7 to ensure minimal to no downtime.

Cobb Co 911

One of the largest metro Atlanta counties, Cobb Co 911 selected QRS to replace their Nice recording system. The solution includes two fully redundant Eventide recorders at their Primary and Backup dispatch centers. They have integrations to Viper, Motorola P25 radio, PriemierOne CAD, Rapid SOS, and more. The solution also includes two dedicated screen recording servers so they can see what was happening on the CAD screen while listening to the calls and radio transmissions.

Habersham County 911

Located in the Northeast Georgia, Habersham County 911 needed a recording solution that would be able to run 24 hours a day, 365 days a year. When an emergency occurs in the mountains, the dispatchers use the recorder and instant recall software to make sure they have not missed any important information from the caller. Originally the system was configured to record analog inputs. A few years later, the 911 center changed their radio system to an IP based system and QRS was able to reconfigure the recorder to be able to record the IP radios.

Georgia State University PD

The campus police department recently upgraded their recording system to an Eventide NexLog740. The dispatch center records all the calls and radio traffic for all of the campus locations. They record all communications to ensure that all their students remain safe on campus while furthering their education.

Hartsfield-Jackson Atlanta International Airport (TBI Airport Management)

TBI has a 24 channel Eventide VR725 which they use to record the radio and telephone traffic to ensure the safety of the patrons and personnel at the airport. Quality Recording Solutions maintains the recorder to ensure that it is running at the optimum level.

Gold Cross EMS

Gold Cross has been an Eventide user and customer of QRS for many years. They started with the Eventide VR320 which they upgraded to the VR725 in 2007. In 2014, they upgraded to the NexLog740 which we integrated to the Telex Consoles to provide IP feeds for radio recording. In addition to the recording of their digital phone system

 

SECO Energy

SECO upgraded their legacy Eventide recording system to the Eventide DX series in 2021. The Eventide is a perfect match for their needs, providing reliability and ease of use. The recorder is integrated with their DMR radio system and CISCO phones. With total redundancy of all critical components and a redundant recorder at their secondary site, SECO does not have to worry about losing any recordings.

Monitcello Police Department

The Police Dept. has been a satisfied QRS customer for over 10 ears. They went from an Eyretel E500, to a Revcord CYA and now have an Eventide VR725. The recorders have changed in that 10 years, but they always rely on QRS to take care of their recording needs with the best solutions on the market.

Florida State University Police Dept.

FSU selected QRS and the Eventide EXP to address their recording needs. The EXP is configured to record 8 phone and radio inputs. The Eventide solution provides them the flexibility to add analog and VoIP/RoIP inputs as their recording needs change.

Naples Police Dept.

QRS installed two fully redundant Eventide DX recorders at Naples PD. The recorders are integrated with the Harris P25 radio system and VESTA 911 phone system.  QRS monitors both system 24/7 to ensure they are always running at the optimum levels.

 

 

 

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