Quality Recording Solutions Provide You Good Recommends Covering Voice Recorders In Birmingham, AL
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety experts. We wish to do all these with the use of personalized and friendly services and all of it is going to be feasible with our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support organizations situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we already have the tools to take care of agencies in Columbus, GA.
History And Culture Of The business
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has long been centered on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees as they know that looking after a happy and fulfilled team of experts can offer them with better service quality and customer relations. We already have over 40 years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is actually on the culture and personal relationships with our customers. We can provide the best technical and customized customer service and do what we do best. We keep our growth deliberate and targeted and we will also focus on quality services above all else. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers.
QRS is currently aiding legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
If you'd like to know more about this, you could check our website. Our services and products can also be found there.
We're also proven to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by method of contributions and special gifts.
Service Location
We provide services to different agencies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a large fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a great and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite piece of advice that John always says is: take care of your customers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of the consumers and he is also the one who deals with our team to make certain that everything will be effectively implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology will be up-to-date and effectively running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trustworthy and he is always inspired in his work since he sees that the a playback of a call can unquestionably help someone else.
The items:
Eventide
If you would like to find an easy to use recording solution that's secure and trustworthy, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are very simple to use through the help of MediaWorks software and you may even access them on the net or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software continually and they can do this on a regular basis to be sure that they can meet the demands of the clients. If you'd like to understand more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You could speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to your NexLog Recorder. You'll be able to gain access to this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of associated calls with regards to the saved incidents. All incidents could be managed with a devoted tab together with a graphical timeline view. This can enable you to control multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you'd like to be sure that it will be easier, incidents might be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of clients. We always pay attention to your satisfaction and we are going to do the best that we can to make certain that you'll be pleased with the units.
We have skilled engineers that are very professional and they offer wonderful service and product installation in Athens, GA.
We've got service departments that are already prepared to manage the system together with the professional knowledge of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Tupelo, MS to suit the needs of the agency. Our offerings will generally fall into 3 groups, but we will offer custom maintenance plans which will fit the requirements of the buyers.
Normal
The standard agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can expect that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements will surely be accessible and 24/7 monitoring. You are going to not need to worry about the parts and labor as they are included.
Training
Quality Recording Solution will offer you with the best web training throughout the warranty period. This can ensure that you and your team can use the software to its full potential.
We're going to always want you to enjoy the experience with the items that we're providing so we're going to do what we can to be sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we will make sure that we will offer you with on-site training at time of installation and we offer web-training through the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may also call us to learn more about this.